Returns & Exchanges


We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they, in turn, are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at the current price on an Alamara Gift Card.

Frequently Asked Questions

  • What is your return policy? 
  • What about returns for purchases at AlamaraStore.com? 
  • Do I need a receipt for my purchase? 
  • Do you take everything back? 
  • Is there a time limit? What if the item is worn? 
  • Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned? 
  • Are there restocking fees? 
  • Why does Alamara request my personal identification for a return without a record of sale?


About Returns & Exchanges
You can return item(s) by mail.

RETURNING BY EMAIL (U.S.)
If you have an account or an order number, you can start your return now. If you don't have an account or you're missing order information, you can print a blank return form and label. Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.

RETURNING IN STORES (France)
Simply bring the item(s) you'd like to return along with your receipt and original form of payment. Any salesperson can assist you with your return.

EXCHANGES
For the best service and selection, please order your replacement items online via email

REFUNDS
All refunds will be credited to your original form of payment or an Alamara Gift Card. When returning a gift, you'll receive your refund only on an Alamara Gift Card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at the current price on an Alamara Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)

Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Alamara Notes, we'll mail you an Alamara Gift Card. If a credit card was used in combination with a Gift Card or Alamara Notes, the entire merchandise amount will be refunded to your credit card.
Shipping Charges: Unfortunately, we cannot refund shipping charges.

GIFT CARDS
Gift Cards can't be returned.

FINE JEWELRY
Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must ensure the package for the value of the item enclosed. Fine jewelry can also be returned to Alamara stores that have a Fine Jewelry department. Simply bring the packing slip and/or credit card used when you placed the order.

INTERNATIONAL RETURNS
International AlamaraStore.com orders have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes, and tariffs, please contact Alamara customer service (famemarketing52@gmail.com) and ask them to send you a Return Merchandise Authorization form. Then mail the completed form with your item(s) to Borderfree, our international shipping partner. Orders returned directly to an Alamara store or sent to AlamaraStore.com will receive a refund for the merchandise but not duties, taxes or tariffs. Learn more about international returns.

GREEN SHIPPING
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

Frequently Asked Questions

What is your return policy?
We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they, in turn, are fair with us. We do apply returns to the tender it was purchased with. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at the current price on an Alamara Gift Card.

What about returns for purchases at AlamaraStore.com?
Simply send your item back or bring it to a store near you and we'll do our best to take care of you.

Do I need a receipt for my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at the current price on an Alamara Gift Card.

Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return.

Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.

Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned?
Customers have told us that they want to ensure the special-occasion dresses and designer items they're purchasing have not been worn prior to their purchase.

Over the years, we have also found that we received a disproportionate number of returns of what appeared to be worn special-occasion dresses and designer items. To help in both instances, we implemented a tag or card to help ensure these items are returned in original condition with tags still attached.